We stand behind our products 100%, and we are confident that you will love them as much as we do. If you are dissatisfied with your order, we want to know about it. Your satisfaction is our top priority, and we will do everything possible to ensure your'e happy with your purchase. Our guarantee is a pledge- we will take every reasonable action necessary to remedy the situation to your contentment.
During the holiday season (November-December), processing times take longer than usual due to an influx in orders. Additionally, ship times are delayed by FedEx during this busy season. Please contact us immediately if you need to modify or cancel your order by emailing email@example.com.
In case of cold weather, we reserve the right to withhold shipping for as long as needed to prevent product from freezing and breaking in transit.
We make an effort to process orders as quickly as possible. Once your order is in FedEx's possession, we can't control how long it will take to arrive at your location. We also cannot make any changes to orders, and we can't make guaranteed deliveries. If you need a guaranteed delivery date, please contact us prior to placing your order so we can calculate an expedited shipping quote for you.
All orders must be placed by December 9, 2018 for guaranteed arrival by Christmas.
We are closed from December 22, 2018- January 1, 2019. We will not be fulfilling orders during this time period.
Orders usually ship after 1–3 business days, unless otherwise noted in the product description. During the holiday season (November-December), processing times take longer than usual due to an influx in orders. We ship through FedEx, and unfortunately, we cannot offer guaranteed ship times. After leaving our facility, FedEx typically delivers in 2–5 business days. Ship times may be delayed by FedEx during the holiday season. Once your order is in FedEx's possession, we can't control how long it will take to arrive at your location. You will receive an email notification from us that contains tracking information once your order has shipped.
Please contact us immediately if you need to modify or cancel your order by emailing firstname.lastname@example.org.
* In order to prevent product from freezing, if the weather forecast shows extreme, cold weather, we will withhold shipment until the weather clears.
We currently do not offer international shipping.
If you have any problems with your order (order was not received, order was not what you were expecting, etc.) please contact us so that we can make it right. Your satisfaction is our priority, and we will always try our hardest to resolve any situations that arise.
Please keep in mind that the products you are buying are handmade and 100% natural. Therefore, they sometimes vary from batch to batch.
Damaged orders: If you receive a damaged item, contact us immediately at email@example.com. Please provide your name, order number, and photos of all damaged items. We will happily refund or replace any damaged items provided they are reported within 48 hours of order delivery.
If something is not right with your purchase, please send an email to firstname.lastname@example.org, within 5 days of having received your order, stating your order number and reason for return.
If a product arrives broken or damaged, we are happy to send a replacement or process a refund. Please provide your name, order number, and photos of all damaged items in email form. We can't process a replacement or refund without all of this information.
Please note: we can only refund shipping costs on a case by case basis.* The Real Dill doesn't assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to The Real Dill.