We stand behind our products 100%, and we are confident that you will love them as much as we do. If you are dissatisfied with your order, we want to know about it. Your satisfaction is our top priority, and we will do everything possible to ensure your'e happy with your purchase. Our guarantee is a pledge- we will take every reasonable action necessary to remedy the situation to your contentment.
Orders usually ship after 1–3 business days, unless otherwise noted in the product description. We primarily ship through UPS, and unfortunately, we cannot offer guaranteed ship times. After leaving our facility, UPS typically delivers in 2–5 business days. Once your order is in UPS's possession, we cannot control how long it will take to arrive at your location. You will receive an email notification from us that contains tracking information once your order has shipped.
We currently do not offer international shipping.
If you have any problems with your order (order was not received, order was not what you were expecting, etc.) please contact us so that we can make it right. Your satisfaction is our priority, and we will always try our hardest to resolve any situations that arise.
Please keep in mind that the products you are buying are handmade and 100% natural. Therefore, they sometimes vary from batch to batch.
Damaged orders: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. Please provide your name, order number, and photos of all damaged items. We will happily refund or replace any damaged items provided they are reported within 48 hours of order delivery.
If something is not right with your purchase, please send an email to email@example.com, within 5 days of having received your order, stating your order number and reason for return.
If a product arrives broken or damaged, we are happy to send a replacement or process a refund. Please provide your name, order number, and photos of all damaged items in email form. We can't process a replacement or refund without all of this information.
Please note: we can only refund shipping costs on a case by case basis.* The Real Dill doesn't assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to The Real Dill.