Order Info

Our Guarantee 

We stand behind our products 100%, and we are confident that you will love them as much as we do. Your satisfaction is our top priority, and we will do everything possible to ensure you're happy with your purchase.

If you are dissatisfied with your order due to a quality issue, we will offer a replacement or a refund on us, no matter if you purchased from our website or from our retailers. We also understand that food products are subjective to taste. If you don't love your first jar of pickles or Bloody Mary Mix, we'll send you a different flavor, store credit, or refund.

US Shipping

Orders usually ship after 1–3 business days, unless otherwise noted in the product description. We ship through FedEx, and unfortunately, we cannot offer guaranteed ship times. After leaving our facility, FedEx typically delivers in 2–5 business days. Once your order is in FedEx's possession, we can't control how long it will take to arrive at your location.* You will receive an email notification from us that contains tracking information once your order has shipped. 

Please contact us immediately if you need to modify or cancel your order by emailing support@therealdill.com.

*In order to prevent product from freezing, if the weather forecast shows extreme, cold weather, we will withhold shipment until the weather clears.

International Shipping

We currently do not offer international shipping. 

Order Issues

If your order is damaged, lost, or delivered to the wrong address, contact us immediately at support@therealdill.com. Please provide your name, order number, and photos of all damaged items, if applicable. We can only assist with these issues if they are reported within 5 days of the order being marked delivered on your tracking link.

Refunds & Exchanges

If something is not right with your purchase, please send an email to support@therealdill.com, within 5 days of having received your order, stating your order number and reason for return.

If a product arrives broken or damaged, we are happy to send a replacement or process a refund. Please provide your name, order number, and photos of all damaged items in email form. We can't process a replacement or refund without all of this information. 

Please note: we can only refund shipping costs on a case by case basis.* The Real Dill doesn't assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to The Real Dill.

If you are happy with your order, we appreciate you leaving us a review directly on our website, FacebookInstagram or Google.