Order Info

Our Guarantee 

We stand behind our products 100%, and we're confident you'll love them as much as we do. If you're dissatisfied with your order, we want to know about it. Our guarantee is a pledge: we'll take every reasonable action to make it right.

If something's wrong with your order. If a product arrives damaged, has a quality issue, or isn't what you ordered, we'll send a replacement or issue a full refund.

If it's just not your taste. We get it. Not every flavor is for everyone. We'll issue store credit for the product so you can find something you'll love.

Returns. Because our products are fresh food, we're unable to accept returns. There's no need to send anything back.

How to reach us. Email support@therealdill.com within 10 days of receiving your order. Include your order number and a quick note about what happened. For damaged items, a photo helps us sort things out quickly.

US Shipping

Orders usually ship after 1–3 business days, unless otherwise noted in the product description. We ship through FedEx and UPS, and unfortunately, we cannot offer guaranteed ship times. After leaving our facility, carriers typically delivers in 2–5 business days. Once your order is in the carrier's possession, we can't control how long it will take to arrive at your location.* You will receive an email notification from us that contains tracking information once your order has shipped. 

Please contact us immediately if you need to modify or cancel your order by emailing support@therealdill.com.

*In order to prevent product from freezing, if the weather forecast shows extreme, cold weather, we will withhold shipment until the weather clears.

International Shipping

We currently do not offer international shipping. 

Order Issues

If your order is damaged, lost, or delivered to the wrong address, contact us immediately at support@therealdill.com. Please provide your name, order number, and photos of all damaged items, if applicable. We can only assist with these issues if they are reported within 5 days of the order being marked delivered on your tracking link.

Reviews

If you are happy with your order, we appreciate you leaving us a review directly on our website, Facebook, Instagram or Google.